Exchanges & Returns
Your Joy, Our Mission
At Galivora, we're committed to your happiness and satisfaction. We offer a range of guarantees and services designed to ensure your shopping experience is seamless and enjoyable.
Peace of Mind Policies
- 30-Day Return Policy: If for any reason you're not completely satisfied, return your item within 30 days for a full refund or exchange.
- 30-Day Satisfaction Guarantee: We stand behind our products, and if you're not delighted with your purchase, simply return it.
- Lifetime Warranty Option: For added peace of mind, a lifetime warranty is available for purchase with your order.
How to Return or Exchange
- Easy Process: Reach out to us at info@galivora.com if you need to return or exchange an item. We'll respond with return instructions within 24-48 hours.
- Unopened and Unused: Items must be in their original, unopened condition to be eligible for a return or exchange.
- Quick Refunds: Once we receive your return, you'll be refunded or receive a replacement within 1-2 business days.
- Refund Method: Refunds are processed via your original payment method, including credit card and PayPal. Please allow 5 business days for credit card refunds to appear on your statement.
Shipping and Returns
- Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your package reaches us safely.
Order Cancellation
- Flexibility: If you've made a mistake or changed your mind, contact us immediately. We'll do our best to cancel your order and issue a full refund if it hasn't been shipped.
Contact Us
- Always Here to Help: For any further inquiries or assistance, please email us at info@galivora.com.
At Galivora, we're dedicated to providing you with exceptional products and customer service. Your trust is our top priority, and we're here to make your shopping experience with us a positive one.